FAQ

  • Does Krini Furniture require installation?

The Installation is depended upon the structure and built of the product; however, any of the followings could match your purchase.

Self-Installation:- Our all furniture is design self-assemble and very easy knock in & out mechanism. You are additionally provided with a free installation guide and Video.

Expert-Installation: – Any furniture that requires expert installation help, our professional join partners will be allotted for assembly services. Client has to pay him at the time of installation.

  • Is our delivery Free of Cost (FOC)?

Yes, our delivery service is free against specific pin codes. Kindly get in touch with our support team were client is ready to pay for delivery as per actual.

  • What is the warranty period for my furniture?

This product comes with a 3 to 5-year warranty depend on products, which covers manufacturing defects, inherent termite resistance. This limited warranty does not apply to:

  1. Small cuts, scratches or damage during the cleaning process.
  2. Damaged caused by the incorrect installation of a product.
  3. Cracks during the random displacement.
  4. Product kept in contact to direct sunlight and water, resulting in decaying of wood, plywood & laminates.

With time, solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product. As per the industry standards, unevenness up to 5mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty. There is no warranty on upholstery/ coverings/ cushion covers.

  • Do I discard or return the packaging material?

Wooden pallets and metal frame packaging material are used for shipping a product and it’s a property of Krini Furniture, and should not be disposed of by any customer. Krini Furniture Pvt. Ltd. believes in recycling these wooden carts and packing material; hence we would like to collect these back from the customer and re-use it.

  • Is my delivery guaranteed in 2-4 weeks?

Standard Products: Krini Furniture Pvt. Ltd. team or delivery partner is dedicated to dispatching your products within the 2 to 4 weeks from date of purchase. The timeline varies according to the products, If the product is available in the inventory, it may get dispatched earlier to the given timeline. However, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est. delivery time may exceed than the promised timeline. Actual delivery time may vary according to your shipping location.  

  • Am I promised a doorstep delivery for my order?

A doorstep delivery can be availed, in case of small products which can be left or staircase easily. Available service lift at your building that would be sufficient to accommodate the furniture. Otherwise, ground floor delivery is applicable.

  • Is my purchase amount inclusive of all taxes?

Yes, all the offered products prices are inclusive of all the taxes with free delivery and installation.

  • Do I need to submit any documents for receiving my delivery?

Yes, if required, you need to submit the ID proof of the concerned person.